Shipping Policy

Last updated 03-01-2025

Shipping Policy

Thank you for shopping with us! We want to make sure you receive your products as quickly and conveniently as possible. Please read our shipping policy below for more information about delivery options, costs, and estimated delivery times.

1. Shipping Locations

We currently offer shipping to the following locations:

  • Domestic (within INDIA): We ship to all [countries or regions you serve] within India.
  • International Shipping: We ship to select international locations. For international orders, please note that customs duties and taxes may apply upon arrival at your destination. These fees are the responsibility of the customer.

2. Processing Time

  • Order Processing: Orders are typically processed within 2-4 business days from the time of purchase. Business days do not include weekends or public holidays.
  • Order Confirmation: Once your order has been placed, you will receive an email confirmation with your order details.
  • Handling Time: During high-volume periods (e.g., holidays, sales events), order processing and shipping may take a bit longer.

3. Shipping Methods & Delivery Time

We offer several shipping options to meet your needs:

  • Standard Shipping:
    • Estimated Delivery Time: 5-7 business days
  • Expedited Shipping:
    • Estimated Delivery Time: 2-3 business days

Please note that delivery times are estimates and may vary depending on your location and external factors such as weather or carrier delays.

4. Shipping Costs

  • Domestic Orders: Shipping costs for domestic orders are calculated at checkout based on the weight, size of the items, and the delivery address.
  • International Orders: International shipping rates will be calculated at checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use the provided tracking number to check the status of your shipment directly on the carrier’s website.

6. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages. If your package is lost, stolen, or damaged in transit, please contact the carrier directly using the tracking number provided.
  • If there are issues with delivery (such as a missing package or incorrect delivery), please contact us as soon as possible, and we will assist you in resolving the issue with the carrier.

7. Delivery Delays

  • While we strive to ensure timely delivery, please note that delivery times may be subject to delays caused by factors such as:
    • Weather conditions
    • Natural disasters
    • Public holidays
    • Carrier delays
    • Customs processing (for international orders)

If your order is delayed, please contact us, and we will provide an update based on the latest tracking information available.

8. Shipping Address

  • Please ensure that the shipping address provided at checkout is accurate. We are not responsible for shipping errors caused by incorrect or incomplete addresses.
  • If you notice an error with your shipping address after placing your order, please contact us as soon as possible to update it.

9. Customs Duties & Taxes (International Orders)

  • For international orders, please note that customs duties and taxes may be applicable depending on the destination country. These fees are the responsibility of the customer.
  • Customs policies vary by country, and you should contact your local customs office for further information if needed.

10. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return Policy page for more details.

11. Contact Us

If you have any questions about our shipping policy or need assistance with an order, please don’t hesitate to contact us:

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • ○  Phone: 7015565264
  • ○  Email: Support@Zrosy.com